Hosted Sugar CRM

What is Sugar CRM?

SugarCRM offers a cross platform single system for complete customer interaction management for multiple lines of business. Designed mostly for small to medium sized businesses SugarCRM offers 3 versions with variations in features; Sugar Community Edition, Sugar Professional Edition, and Sugar Enterprise which are Free, $360/user/yr (min 5 users), and $600/user/yr (min 5 users) respectively. The chief strength of SugarCRM is the amount of information it puts at the fingertips of many sectors of a business. SugarCRM offers the following features:

Reporting

Sales Trends, Market Analytics, Case Reports, Dashboards, and Customer Profiles

Market Automation

Multi-Channel Campaigns, Campaign Wizard, Email Marketing, Web-to-Lead Forms, Lead Management, and Marketing Analytics

Sales Force Automation

Opportunity Management, Contact Management, Account Management, Forecasting, Quotes and Contracts, Plug-Ins for MS Office, Mobile Solutions, and Dashboards

Customer Support

Case Management, Inbound Email, Knowledgebase, Bug Tracking, and Self-Service Portal

Collaboration

Email Client, Project Management, Plug-Ins for MS Office, Mobile Solutions, and Activity Management

Platform

Team Management, Access Control, Workflow Management, Layout Editor, Custom Fields, Module Builder and Loader, Homepage Layout, Dashlets, and Exchange Apps